Great customer service!! Chris was excellent. Prompt and repairs done quickly. Answered all my questions
It has taken me a while to write this review but I had such a great experience at Subaru of Charlottesville! My sales person was Rick McCormack, he has checked up on me a few times during the past year about my car, STILL LOVE MY CROSSTREK. I have driven it across the country about 4 times now! Everyone who is looking for a Subaru definitely should go to Subaru of Charlottesville. One of the smoothest and easiest transactions that I have ever had. I did walk in with a pre-approved loan so that was a plus. Every time I have ...
Job done on time and very much in line with my finances
I had a wonderful experience purchasing my 2023 Crosstrek Sport. If you are looking to buy a vehicle hassle free, ask for Caleb he's the best! THANKS to all for the great customer service!
It was a slight mess with construction. No impact of Umansky employees. Thanks for a great vehicle.
Very professional and easy to work with. At no time were they pushy or made me feel uncomfortable. Everyone was extremely helpful and went out of their way to ensure I received the vehicle and accessories I wanted.
Very professional. The new car was in excellent condition as I received it. Finance department was very efficient.
Timely, friendly and competent help on a Saturday afternoon. Problem got identified and fixed. My dog, who was with me when my car brokendown, was welcome in the guest lounge.
Always a pleasure doing business with Umansky. They are remodeling but everything was very smooth.
Oil change and tire rotation was great. State inspection scheduled by internet didn’t work.
Service Rep repaired car without an appointment. He also assisted with filing out forms to allow battery and electrical system analysis under terms of class action lawsuit settlement. Finally, diagnosed and foxed a problem that I had had with the car for several months that noone else could fix. All of this was completed in less than one day and at a very reasonable price. I am very pleased with this dealer.
James was fantastic and such an easy experience.
They identified a problem covered by my extended warranty in the nick of time and saved me hundreds of dollars.
There is a lot of construction being done but the staff was courteous and prompt. They told us it would take about 90 minutes and that's exactly what it took. Very satisfied.
'So nice that the car wash service is back in action! Thanks for getting the vehicle service handled quickly in the face of all the construction!
Excellent service experience overall (despite ongoing remodeling work in showroom and service customer waiting area).
On time and completed all the tasks I requested. The only improvement would be to get a car wash as some dealerships do.
Scheduled service was done on time. As it was a lovely day it was fine to wait outside for the time I was there. Never had a problem when taking my Forester there.
They are working to get the temperature control problem resolved. Chris and Aaron have been working very conscientiously to fix the situation. I appreciate their efforts.
Credit on my account from last time “disappeared,” but Gail was able to help restore it. She was fantastic to work with. The renovation work made it confusing to find the Subaru service area. Signage was inadequate.
Great they were very nice and helpful and they took my car and got it serviced and texted me while I was waiting
I was told my vehicle would probably be available at noon. The vehicle was completed and returned to the retrieval area as promised.
They worked to help me get the state inspection done at the end of the month while dealing with a health crisis in my family. No one else that I called would give me an appt time. They were courteous and understanding.
Diagnosed and rectified my cars issue quickly and efficiently, and got me back on the road.
Even with the chaos you are experiencing, the work was done well and quickly. Very easy visit.
Staff was friendly, informative and responsive. I had two cars to get inspected and repaired and it went relatively smoothly.
Great job by the service team! They got our Crosstrek in an performed the scheduled service quickly and I was on my way in no time.
The staff were all very friendly and easy to work with. I am replacing my Impreza after 14 years and I have never had a significant problem with it except for routine wear and tear. so am delighted to stick with Subaru models.
The service was good but the issue with the shuttle was a problem. I was assured when I made the appointment, then again the day before when I called to confirm that a shuttle would be available. When I arrived there was not shuttle available for Subaru. The Honda shuttle driver was able to take me home and pick me up but this could have been a problem if he had a larger number of customers needing rides. Ordinarily waiting for the service would not have been a problem but I was given a drop off time and told that ...
Rick was quick to return my phone calls and emails. He made the buying process easy and hassle free.
Brand new showroom and service center underway! Looking forward to the improvements. Already very friendly staff and a great experience.
People are very professional the place very friendly and cleaning the work is completed in the time they said
They always provide great service! Never had a bad incident here. They always make sure I am taken care of in a timely matter.
Everyone was so helpful in all the paperwork and did not push for me to make the decision. So polite and nice
Car was serviced in a timely manner. Chris was awesome and look forward to getting them out of temporary trailers and into new Subaru Facility.
Great service from the gentleman and ladies at the dealership! Unfortunately got a flat tire within my first week of ownership, but the crew took care of it swiftly!
Good communication and planning from your team made it an easy process to buy a new car!
Great service Ms Alther took extra time to make us feel like we were family…….
Had a great experience test driving and then buying my Subaru Legacy. Highly recommend them.
I have been using this dealer for 16 years and am very happy with them. The service department is terrific. I have bought two cars and have been mostly happy with sales. But, both times there was a problem with their interaction with DMV as they dropped the ball both times and, although, eventually resolved, it did cost me some angst and a little money.
Rick McCormack was the most professional salesperson I have dealt with in many years. Follow up during the delivery process was consistent and reliable. It was a pleasure to know that he had my best interest in mind. Great to deal with unquestioned integrity and honesty.
Friendly and knowledgeable staff. Got me set up for a series of services. Even saved me some money when discovered that a particular service was not required. Only thing I’d suggest is perhaps a courtesy wash and vacuum when you have to leave the car all day or overnight.
Chris is a great service rep and I really appreciate all the great work that he did to get this situation resolved
Our overall experience purchasing a new car for our daughter was positive and went smoothly. The salesman was knowledgeable, friendly, and responsive. The financial associate made that part of the process stress-free and relatively painless. The only downside was that the actually physical location of the dealership felt like a war zone due to construction.
Chris was amazing to work with. Really kind and extremely professional. Thank you Chris for everything!
Juan was extremely helpful in getting my tire issue resolved. Only suggestion would be to have let me know about the extensive renovations being done at the dealership
amazingly prompt ! Given the construction site they're dealing with, I was so impressed with courtesy and speed!
As always, super prompt and super professional. The whole team is simply the best. I want our car to last forever and believe we are in great hands with Umansky Subaru of Charlottesville.
Always pleasant people at Umansky service and they got my car finished in record time!!
Pleasent reception and service quickly preformed. Fortunately, the weather was nice and I could wait outside
Great service amidst the major renovation adjustments. Juan was a great communicator and the office staff were efficient and friendly.
I was forewarned that my wait time could be about an hour or so as the computers were giving staff grief (my word). Darcey and a number of others in the temporary Service office were gracious and helpful - even the fellow that helped me see where I needed to turn and park my car - I missed the temporary parking area entrance entirely as I thought it was part of the fenced off area. My wait time was slightly longer than anticipated, and the credit card functionality was also impacted. Things worked out fine and I was out in ...
Rick McCormack was very helpful. We ordered and made a deposit on our car in May, explaining that we would be away for the summer and would like to pick up the car in September. Rick called us with updates during the summer. The car was ready for us when we returned and Rick thoroughly explained the digital operating system of the car. Early in the process we met with Kendrick Hawkins when Rick was unavailable and, he too, was very helpful. We came away very pleased with the process. The Umansky people were great.
They listened to my concerns and gave and showed me afew cars but gave me the one in my budget. The sales team was very nice and kind . I got the vehicle I wanted in my price range and drove away happy. I will return to Umansky again . Thank you so much.
Auto in for recall. I received a loaner. Great experience. Very Good communication with Chris.
I have had a good service experience Chris at Umanskey Subaru in Charlottesville. The issue was Subaru corporate. My have a severe problem with the repairs not being finished including changing what had to be done with the fuel hose and that way and costing twice as much.
Very friendly people my sales person was very helpful an answer all my questions without any pressure Thanks
James Warner did an excellent job of processing the transaction for the purchase of my new car
I appreciate the staff, Juan, clearly explaining work done and anticipated work on my car.
Friendly service with competent staff who keep you informed along the way. I will return.
Thank you for finally fixing my Ascent. Service team was very professional , courteous and knowledgeable.
I had a great experience with this dealership and Mr. Lopez. I would recommend to a friend.
Great flow through!
This group of sales, manager and financing team made this one of the easiest and best trade in, buying new car experience my husband and I have ever had!
Efficient and pleasant to deal with. Keep you informed. Comfortable waiting experience with snacks and beverages.
Went the extra mile to make sure the work was done in time for me to get to my next appointment!
They were very helpful and made my repair as easy as possible. Would recommend to a friend
The best car buying experience I've had. No hard sales tactics or pushy people. Everyone was friendly, helpful, efficient, and respectful. We could not have asked for a better rep then Rick, who took care of us and found us our perfect car despite all the pandemic-related supply chain issues. We'd absolutely go back.
Helpful, friendly, efficient, and all that a visitor from California could ask for. Thanks again, Umansky!!
Prompt and efficient service. Easy to schedule. Staff were polite and helpful. Reasonably comfortable waiting area, given renovations in progress.
This was my first time getting service at Umansky and it was exceptional. All communication with Chris was helpful, friendly and efficient. He provided great advice for tire purchase and maintenance. Darcy was also wonderful. Service was on time and all work was excellent.
Easy scheduling, plus great service and communication. The rep who initially took my car noticed a weird noise that I had failed to notice, had it checked, and we learned my transmission was about to go. And it was still under warranty. Appreciated the extra mile on that one.
Very professional and my car came in before the expected date. Finance was super fast.
Excellent service and workmanship! Everyone I worked with was friendly and helpful. Umansky is a very dependable dealer.
Service was great and performed quickly and as requested. A couple of communication issues is the only thing preventing a perfect rating.
Great experience and great service every time at Umansky Subaru Staff very friendly and helpful
Umansky's service department is top notch!! We've taken our car there for every service since we purchased it and have never been disappointed. Thanks for taking such great care of this customer and her car!
Courteous on the frontend and very knowledgeable in the garage. This is a very small dealership next to my old one in Chandler, AZ which was supposedly the largest in the country... Don't let that fool you, the service department is top notch, even better than my old dealer's shop!
Service was fast and thorough and I very much appreciated the good price they gave me.
Gail Wyatt really came through for me. My girlfriends and I drove 14 hours for a wine trip in Virginia when my check engine light came on. I was desperate and Gail helped me out so much. Very grateful to Umansky Subaru!
My Bluetooth phone service is fully working now, but it took Bluetooth and/or Verizon a couple of weeks to get their acts together.
I was very impressed with Chris Stonecipher. He not only was very knowledgeable and polite, but he also respected my time constraints.
I was there for a safety inspection; received good service, but service took longer than I expected
I can count on Umansky Subaru to be honest, thorough and dependable to keeping me safe in my car
Very helpful in all respects. Explained the transaction and the Ascent very clearly. Pleasant to work with. If asked, wouldn't hesitate to recommend Rick and his team.
My salesperson DAVID BREWER was great! He showed a genuine interest in helping me find the right vehicle without any pushiness which, I appreciated. Will recommend him to my friends and family!
I recently traded in my vehicle in exchange for a used car on their lot and I must say the whole experience was pleasant and both Tom and Kevin were great people to work with. They fixed and addressed all the issues and problems I had with the vehicle within reason. The turnaround for these fixes and issues went relatively quick and smooth and they made sure the vehicle was at the highest of standard you could have for a used vehicle. I've bought other used cars from other used dealerships and never went to a true dealership, and ...
Juan was very professional and personable. I received a flyer in the mail about having a complimentary multi-inspection to be done on my car. It revealed an issue with my car. Juan addressed all of my questions and concerns pertaining to this issue. He explained things to my understanding and I really appreciated that. I had a great experience.
Tire installation went very smoothly and quickly. Cheaper than any other place that I looked.
Very fast response. Sales person was very helpful. I have to write seven more words.
In & out within 30 mins - problem found & another potential problem revealed. Everyone did their jobs. Hope the remodeling goes well.
Juan was excellent and very helpful in all aspects. He made sure I knew everything that was needed for upkeep and services for my car and let me know a few things to keep an eye on after noticing I was VERY pregnant and wanted to make sure my car was safe for my family!
the personal were very helpful and very professional. helped with every aspect of purchase. would recommend to anyone
Overall, I was extremely satisfied with the service at Umansky. My only complaint is that you need more shuttle drivers. Stanley was absolutely superb and deserves a medal, but overwhelmed by the volume. It took over an hour to get to work and 45 minutes to get back (15 minute drive normally) due to the heavy volume. I realize finding drivers is very hard but should remain a high priority.
Chris is an amazing advisor!!’ Best dealership experience in my life ever. Thank you for having the best employee.